Return & Exchange Policy

We appreciate every customer and prioritize delivering products to them as swiftly as possible.

Return Policy:

Due to the custom nature of Bringnox shades, which are made according to specific customer requirements, we do not accept returns under any circumstances.

Exchange Policy:

Time Limit for Exchange: Customers who notice discrepancies in size, color, or other order details upon delivery can request an exchange within 15 days.
Exchange Due to Quality Issues: If an exchange is needed because of quality issues, Bringnox will provide free exchange or repair services and cover all related shipping costs.
Exchange for Non-Quality Issues: Bringnox does not accept exchanges for reasons unrelated to quality, such as changes in size or color requested by the customer.

Return and Exchange Process:

Application for Return or Exchange: Customers must submit their requests for returns or exchanges through Bringnox's official customer service channels, including relevant order information and the reasons for their request.
Customer Service Review: Bringnox's customer service team will review applications within 1-3 business days and guide customers through the next steps of the return or exchange process.
Inspection of Returned or Exchanged Items: Upon receiving the returned product, Bringnox will inspect it. After confirming the condition of the item, refunds or exchanges will be processed within 7 business days.
Refund Timing: Refunds will be issued to the original payment method within 7 business days after approval.

Important Notes:

Customers requesting a return or exchange must provide detailed order information and a description of the issue to ensure a quick and accurate process.
For any questions during the return or exchange process, customers can reach out to Bringnox support at service@bringnox.com for assistance.
Bringnox reserves the right to the final interpretation of the return and exchange policy.